Member Benefits > Resource Library: Videos & Podcasts / Books / Articles / Tools & Services / COVID-19

Recently Added

• 2024 Digital Agency Industry Report

• AI Saves Ad Agencies a Lot of Time. Should They Still Charge by the Hour?

• AI Search Optimization

• Airbnb CEO Refuses to Have One-on-One Meetings Because They Often Turn Into Therapy Sessions

• Automattic Launches "WP Engine Tracker" to Monitor Sites Leaving WP Engine, Sparking Controversy

• Cost of Marketing benchmarks: How much should agencies spend on their own self-marketing?

• Cost of Sales benchmark: How much should your agency spend on selling?

• Discover the Most Common AI Vocabulary Words

• Executive Hires: The Case for Extreme Referencing

• Here's How We're Using Cursor Now

• How to Talk to Your Team the Day After the Election

• How to use ChatGPT: A beginner's guide to getting started

• PR Brief: Troubles With WordPress

• Sales Calculator for Entrepreneurs

• Selling My Digital Agency: An Interview on How it Happened

• Stock Photography Tips - Find Stock Photos Free & Cheap

1:1 Meetings & Performance Reviews

• 60 Performance Review Phrases You Can Use Today

• A Guide to One-on-One Meetings for Managers and Employees

• A Guide to 1:1 Meetings

• Giving Effective Feedback

• How to Handle that Employee You Simply Cannot Fire

• The science behind a 3:1 positive to negative feedback ratio

• When Someone's Not Pulling Their Weight, by Russel Dubree

ACCOUNT MANAGEMENT

• Account Managers: Today’s Challenges, Tomorrow’s Outlook

• Client Onboarding: 6 Ways to Create Lasting Client Relationships

• How Account Management Teams Can Win Big in 2024

• Key Account Management: The Ultimate Guide

• Maximizing Key Account Success

• The Evolution of Key Account Management Practices

APPRENTICESHIPS

• Apprenticeship Guide

• Let’s Talk: Apprenticeships

ARTIFICIAL INTELLIGENCE (AI)

• 5 Ways We’re Using Artificial Intelligence as a Web Design Agency Right Now

• Air Canada's chatbot gave a B.C. man the wrong information. Now, the airline has to pay for the mistake

• AI-created “virtual influencers” are stealing business from humans

• AI in the content lifecycle

• AI is coming to the Arc browser — but probably not like you think

• Amazon Lets Firms Build Chatbots

• Apple Plans AI-Powered Health Coaching Service, Mood Tracker and iPad Health App

• As We Break Surface – The AI Transmutation of Web Dev

• AutoGPT is Taking Over the Internet: Here Are the Incredible Use Cases That Will Blow Your Mind

• Beyond buzzwords: decoding the digital and AI revolution

• Bringing Generative AI into Creative Cloud with Adobe Firefly

• Centaurs and Cyborgs on the Jagged Frontier

• ChatGPT and Security

• ChatGPT to make your childhood doodles into slick grownup style of illustrations.

• Cory Doctorow: What Kind of Bubble is AI?

• EU AI Act Compliance Checker

• FCC officially declares AI-voiced robocalls illegal

• Five Q & A’s on the potential, and challenges of generative AI and large language models like GPT and others.

• Generative AI Still Requires Content Strategy

• George Carlin’s Estate Sues Creators of AI-Generated Comedy Special

• Google’s AI Search Gives Sites Dire Choice: Share Data or Die

• How hard is it to cheat in technical interviews with ChatGPT? We ran an experiment.

• How to Use AI to Do Stuff: An Opinionated Guide

• IBM says 40% of the global workforce will have to learn new skills over next three years due to AI implementation

• Inflection AI, The Year-Old Startup Behind Chatbot Pi, Raises $1.3 Billion

• Introducing Devin, the first AI software engineer

• Introducing GPTs

• Klarna Using GenAI to Cut Marketing Costs by $10million Annually

• Movie-making magic, directed by AI

• My Take on the Debate over ChatGPT and AI Content Generation Tools

• New York Times sues Microsoft, ChatGPT maker OpenAI over copyright infringement

• NXT Humans/AI Code of Ethics

• OpenAI leaders propose international regulatory body for AI

• Outlook: AI for design & animation

• Revolutionizing the Game: How AI Will Transform Digital Agencies

• Sam Altman wows lawmakers at closed AI dinner: ‘Fantastic…forthcoming’

• Samsung workers made a major error by using ChatGPT

• Scientists discover the first new antibiotics in over 60 years using AI

• Shocked and amazed by image generators like DALL-E 2, this artist built her own AI model

• Shopify’s Bold Move: AI Magic and Sidekick Set to Overhaul the Role of Marketers and Agencies in E-commerce

• Someone Asked an Autonomous AI to 'Destroy Humanity': This Is What Happened

• Talent & Tech: Embracing Collaboration with AI for Workplace Success

• Ten AI Trends for 2024: Insights from EXIT83

• The AI Culture Wars Are Just Getting Started

• The economic potential of generative AI: The next productivity frontier

• The Effects of Generative AI on High Skilled Work

• ‘The Godfather of A.I.’ Leaves Google and Warns of Danger Ahead

• The Hidden Environmental Impacts of AI

• The state of AI in 2023: Generative AI’s breakout year

• There Is No A.I.

• Think AI Is Ready to Take Over Your B2B Marketing Content? Not So Fast.

• Transcript: US Senate Judiciary Hearing on Oversight of A.I.

• Updating iOS for the AI Era

• Updating Marty Cagan's Product Risk Taxonomy for the Generative AI Era

• What is Inflection AI Pi chatbot?

• When and When Not to Include AI in Digital Products: A Practical Guide

• When Robots Create: A Guide to Copyrighting AI-Assisted Artwork

• Will Future AI Systems be Legally Liable?

• Writing guidelines for the role of AI in your newsroom? Here are some, er, guidelines for that

Bureau Shops | Shameless Self Promotion

• Best Companies for Remote Workers (Recognition for Crowd Favorite)

• Big Duck’s big changes - Big Duck

• DTC Patterns (Research by Barrel)

• Gratitude Tree by Fivestone Studios

• HiViz LED Lighting (Site by Business Builders)

• Normative’s Guide to a Happy Distributed Work Culture

• Punchlist Raises $2M Seed Round

• Resolve to Save Lives (Case Study by LGND)

• The Debrief | Reify Health Rebrand

• Three Things From Threespot

Business Planning & Pricing

• 4 questions customer lifetime value can help your agency answer

• 4 Steps for Building a Business Growth Strategy

• 5 Changes You Can Make to Your Financial Operation That Will Have a Big Impact in 2021

• 5 Sales Operations Best Practices For a Professional Service Organization

• 5 Strategies Your B2B Company Should Apply to Weather a Tough Economy

• 5 Ways To Insure Excess Deposits

• A User Manual For Me

• Annual Planning in Uncertain Times: 6 Tactics for Rethinking Your Company’s End-of-Year Exercise

• Assume Abundance

• Back-to-Back Bank Collapses Came After Deregulatory Push

• Best Practices for Agency Capacity Planning 2023

• Build a Repeatable Revgen System For Your Digital Agency

• Build Recurring Revenue Streams for Your Agency

• Calculating Project Profits at a Creative Services Agency

• Can Sales And Delivery Teams Get Along?

• Capacity Planning 101: Strategies, Benefits, and Challenges

• Client Onboarding: 6 Ways to Create Lasting Client Relationships

• Cold Outreach Can Be a Great Research Tool

• Decommoditized from Generations Beyond

• Do You Know The Real Cost of Your Services?

• Duration-Based Pricing FTW!

• During Turbulent Times, Narrow Your Focus: The Two KPIs That Matter Most

• FDIC Planning Another Silicon Valley Bank Auction

• Five Steps to Smarter Forecasting

• How Digital Agencies Succeed (3-Part Series)

• How High Performing Agencies Market Themselves

• How long will this take? (It depends...)

• How should agencies price when humans are terrible at estimating time?

• How to Calculate, Track and Forecast Project Margin for Professional Services

• How to Grow Your Agency in 2021

• How to Improve Project Margin: Best Practices from Clockwork

• How to Leverage Passive Activity to Offset Ordinary Income

• How to Protect Project Margins Amid Economic Uncertainty

• How to Track the Success of Your B2B Website Redesign with a KPI Tracker

• How we built the Figma Design Team

• Inside the unlikely rise of nonalcoholic beer

• Is an event right for your organization?

• KPIs that Matter: How to Hit Your Utilization Target

• KPIs that Matter: How to Protect Project Margins Amid Economic Uncertainty

• Laser-Focused Positioning Statement

• Lead Qualification Criteria

• Measure What Matters.

• Microsoft Analyzed Date On Its Newly Remote Workforce

• OK, WTF Is Going on With Inflation, Interest Rates, the Fed, Jerome Powell, Gas Prices, the Economy, Your Job, Rent, Etc.

• One Rubric Changed Box's Engineering Performance

• One Simple Benchmark...That No One Seems To Use

• One Simple Way to Measure Your Firm’s Performance

• Professional Service Leverage Models

• Project-Based vs. Retainer Engagements: Finding the Best Model for B2B Needs

• Promethean Research Repeatable Revenue Generation Report

• Raise Prices at Your Agency with this Step-by-Step Approach

• Raise your rates and invest wisely

• Resource Management vs Capacity Planning: Do you know the difference?

• Resource Management vs Capacity Planning: Why You Need Both

• Rethinking Negotiation

• RFP Hell and The Value of Discovery

• Run a Reactive Digital Services Firm? Every Employee Plays a Role in Forecasting

• Scaling Beyond Founder-Led Sales Through RevOps: A Guide for Growing Businesses

• Some B2B agencies see a spike in business as market conditions remain unclear

• Stables & Volatiles

• The 2021 Digital Agency Tools Survey Results

• The B Corp revolution is here

• The Genius of Marking Territory: Meta’s Forethought on Patenting the News Feed in 2006!

• The Genius Strategy Behind Threads’ Meteoric Success Is the 1 Thing Everyone Hates: The Algorithm

• The Great Debate: Time & Materials Versus Value Pricing

• The Incredible Tantrum Venture Capitalists Threw Over Silicon Valley Bank

• The Magic Email

• The (Mostly) Evil That is Procurement And How To Think About It

• The Value of Custom Software as an Asset

• Too busy? Create a client waitlist!

• Tracking on Google without Cookies

• Utilizing Customer Lifetime Value & How to Calculate It

• We need to talk about your Q3 roadmap

• What Agencies Need to Know About the Corporate Transparency Act

• What are agencies for?

• What to know about the Silicon Valley Bank collapse, takeover and fallout

• What to Say When a Sales Prospect Can’t Afford Your Agency’s Help

• When the red flags are even more ominous than you know

• Why RFPs Aren’t Good for Anyone

• Win More Business by Changing Your Approach

Depression / Substance Abuse Articles

• 15 Signs Your Employees Might Be Depressed (and They Don't Even Know It)

• Addressing Substance Abuse in the Remote Workplace

• Companies need special regard for employees' mental health during pandemic

• How To Keep Your Mental Health in Check When You Work From Home

• How to Tell if a Remote Employee Is Struggling

• Nine Signs A Remote Employee Is Struggling With Stress Or Anxiety

• Tips for Addressing Substance Use Concerns in a Remote Work Environment

Design leadership

• 5 Ways We’re Using Artificial Intelligence as a Web Design Agency Right Now

• 2023 B2B Tech Homepage Effectiveness Report: Fortune 500 Rankings

• An overview of Slack's new design

• Beyond the Double Diamond: Thinking about a Better Design Process Model

• Design-led vs experience-led and why it matters

• Designing with Accessible Color Contrast on the Web

• Designing With Diversity: Increasing Accessibility in the Insurance Industry

• Digital Duel: In-House Vs. Outsourcing? Picking the Perfect Path for Product Development

• How to Be Creative When You’re Feeling Stressed

• How to measure design’s impact on business

• It’s Time to Dismantle “Us vs Them” for Researchers and Designers

• Level Up with Coursera

• McKinsey Study of 1,700 Companies Reveals CEOs Don’t Understand Design Leadership at All

• Must-Read Design Books for This Summer

• New Recommendations for Ecommerce Images

• Notes for the Graphic Designer of the America One Dollar Bill

• O Canada, Nike Bird, Elite Moodboards

• Pull Your Team Through A Rebrand

• The 3 capabilities designers need to build for the AI era

• The 5 most important design job titles for the rest of 2020

• The Creative Director’s Checklist

• The Determined Employee Team That Convinced Lexus to Finally Drop the Touchpad

• The Practice of Story Stewardship

• The Singular Vision of Paul Rand’s One-Design Philosophy

• The Unity for Humanity Program | Support for Creators Making Impactful Change

• UX case studies in a comic book format

• UX with Intent Frames

• WCAG 2.2 is Now a Proposed Recommendation! What You Need to Know About this New Accessibility Update.

• Why It Seems Like the Sky Is Falling for Digital Design

• Why Stakeholder Interviews Are a Critical Part of UX Research

• Will Creating Ever Not Be Terrifying?

Design ops

• 2021 Design Systems Survey

• 2020 Design Systems Survey

• Design-ish systems.

• DesignOps at Airbnb: How We Manage Effective Design at Scale

• Is it really a design system

• Managing CSS Colors Systems with a Single Source of Truth

• Recognizing a design system

• Sparkbox’s Design System Calendar

• The all-inclusive design systems guide

• The Myth of Creative Restraint in Design Systems

• The Never-Ending Job of Selling Design Systems

• There is No ‘I’ in Rebrand

• Understanding the Role of Design Operations on Your Team

• Universal Precautions for Trauma-Informed Design — Birdcall UX

• Web Design Industry Jargon and Web Terms: Glossary and Resources

DEVELOPMENT

• 13 Best Practices For Improving Web Application Security

• A Deep Dive into Prompt Engineering Techniques: Part 1

• Accounting for Web Site Development Costs

• Agile as Trauma

• Agility Over Rigidity: Rethinking Fixed Contracts in Software Development

• Apple declares ‘resounding victory’ after decision reached in Epic Games appeal

• Build To Beta: Five Tips For Launching A Digital Product While Running An Agency

• Celebrating Global Accessibility Awareness Day

• Cybersecurity Needs to Be Part of Your Product’s Design from the Start

• Defining, Measuring, and Managing Technical Debt at Google

• Developers increasingly get advice from AI chatbots and GitHub CoPilot rather than Stack Overflow message boards

• Dev/Tech interview questions

• For Blind Internet Users, the Fix Can Be Worse Than the Flaws

• Google’s New Search Tool Could Eat the Internet Alive 

• How eddy Helps a Ruby on Rails Development Agency Save Time

• How to be the boss of the bots — Why humanities might hold the key

• How to Delete a Google Apps Account: 14 Steps

• How to Make Your Web Content Accessible

• Justice Department to Publish Final Rule to Strengthen Web and Mobile App Access for People with Disabilities

• LinkedIn Announces 7 Updates Coming In 2023

• Migrating From Drupal to WordPress

• Navigating the Riskiest Aspects of Web Application and Digital Product Development

• New Shifts in How We Build For The Web

• New UX Research Study on Native Mobile Apps

• No, Great Developers Aren't Destined to Be Great Managers

• Nom Nom Nom. What’s the Deal With Cookie Monster’s Cookies?

• Qualitative Usability Testing: Study Guide

• Redditor creates working anime QR codes using Stable Diffusion

• Robot Rights? Let’s Talk about Human Welfare Instead

• Secrets from the Algorithm: Google Search's Internal Engineering Documentation Has Leaked

• Stop Lazy Loading Product and Hero Images

• Story Points

• Techniques to Enhance the Capabilities of LLMs for Your Specific Use Case

• The Blackhole of SaaS Sales

• The One About the Web Developer Job Market

• The product backlog: your ultimate to-do list

• The Silver Lining of Technical Debt: An Unlikely Accelerator of Innovation

• The Tech Internship Toolkit

• The WordPress Fight is Now a Lawsuit

• When Developing Digital Products, It's Time for IT Professionals to Embrace the "Lean Startup" Movement - Bureau member post!

• Why Accessibility Overlay Widgets Fail to Protect or Serve

Discovery

• Be Better: Discovery

• Complete Guide To Requirements Gathering Process + Template

• How We Do Discovery

• Ideation Process

• Why Discovery Should be a Continuous Process

Diversity, Equity & Inclusion

• A cheerleader’s Snapchat rant leads to ‘momentous’ Supreme Court case on student speech

• A Tax Code Optimized for White Wealth Leaves Black Americans Behind

• Ageism: the last acceptable prejudice

• An Open Letter to Basecamp

• Asian American Identity, How Misinformation Spreads and Why Trump Was Right

• Bridging the Great American Divide: Stepping back from the cliff that is Civil War II

• Brooklyn Center Kids and Families

• Bystander Intervention Training To Stop Anti-Asian/American and Xenophobic Harassment

• California passes law requiring companies to reveal pay by race, gender

• Created in Color

• Direct Relief: Responding to Crisis in Ukraine

• Employers Try New Language to Lure Job Seekers

• Every Single Cognitive Bias in One Infographic

• From “Black Designers: Missing in Action” to “Forward in Action”

• Harassers are nice to me, and probably to you

• How Managers Can Support a Team Member Who’s Transitioning

• How to debias your recruitment

• How to Meaningfully Increase Diversity at Events–and Why It Matters

• How to Use Emojis Inclusively

• How We Hire at Big Cartel

• Inside Blue Origin

• Is Your Culture One Of Pluralistic Ignorance?

• “Out of my element”: The experiences of Black art students in critique

• Simple Steps Can Play an Important Role in Fighting Systemic Racism

• Stop Asian Hate

• Strava: Our Antiracism Commitment | Reflecting on Year One

• The Day-to-Day Work of Diversity & Inclusion

• The Historical Legacy of Juneteenth

• The trick to effectively measure candidate demographics without biasing the process

• The Tulsa Race Massacre Went Way Beyond “Black Wall Street”

• These Minnesota-designed tees supporting trans kids grew out of a dad's love

• What does sponsorship look like?

• What is Diversity, Equity, and Inclusion (DEI)?

• What Is the Negativity Bias?

• What non-Black anti-racists should be doing right now, Lily Zheng

• Why Remote Work is Inclusion Work

• Why So Many Organizations Stay White

• Why White People Don’t Use White Emoji

• Your Rainbow Logo Doesn’t Make You an Ally

EOS

• A Simple Habit for Greater Employee Accountability At Your Company

• Professional EOS Implementer

Leadership Development & Teams

• 3 Ways To Support Employees During Tragedy

• 4-day work week trials have been labeled a ‘resounding success’. But 4 big questions need answers

• 4 Lessons We Learned on Our Way to a 4-Day Work Week

• 4 Tips to Nail Your Video Interview

• 5 Mindsets That Will Boost Your Organizational Culture

• 5 questions to help struggling team members

• 5 Things Hiring An Intern Can Teach You

• 8 reasons (within your control) you’re not being promoted into leadership

• 9 Lessons After Nine Years as a Design Agency

• 10 macOS Tips to Make Your Life Easier

• 10 Ways to Reduce Unnecessary Meetings to Be More Productive

• 12 Steps to a Better Team

• 12 Steps to Perfect Your Virtual Onboarding Process 

• 16 B-Corps We Love

• 50 Things Keeping You From Scaling Your Agency

• 60 phrases for performance review feedback

• 5,000 knowledge workers told me why they left their jobs

• A collection of articles about retention and attrition

• A day in the life of a general counsel

• A Guide to Implementing the 4-Day Workweek

• A Short Guide to Becoming a Good Manager

• A Viral Case Against Crypto, Explored, Ezra Klein + Dan Olson

• Agencies and Brands Clash Over Credit - How Shops are Fighting for Recognition of Their Work

• Agencies are Blocking Their Own Growth

• Agency Example of a Reimagined, 4-Day Workweek in Action - from member agency, COLAB

• Agency Journey Episode 5

• Agency Survival: Handling Challenging Times for the Business

• Amazon kills “Just Walk Out” shopping tech—it never really worked

• Amazon more than doubles max base pay to $350k

• American Airlines cancels hundreds of flights due to staffing crunch, maintenance issues

• Another new employee isn’t working out? Create a new-hire ramp-up plan!

• Apple Vision Pro will let you toss timers all over your kitchen while cooking

• Are You Trying to Retain the Right Employees?

• Are Your Clients Happy? The Secret To Measuring Success

• Be Reckless With Your Money But Be Ruthless With Your Time

• Being Engaged at Work is Not The Same as Being Productive

• Best practices for engaging a digital agency

• Billionaire No More: Patagonia Founder Gives Away the Company

• Blameless PostMortems and a Just Culture

• Bluesky is Jack Dorsey’s attempt at a Twitter redo and it’s already growing fast

• Bosses turn to ‘tattleware’ to keep tabs on employees working from home

• Boundary Building for the Better

• Business Priorities-Focused Measurement Planning

• Can Employers Have Separate Policies Based on Vaccination Status?

• Cautionary Tales from Cryptoland, HBR interview with Molly White

• Climate Neutral

• Commentary: How the Great Grief led to the Great Resignation (by our own Sherry Walling!)

• Company Values That Are Not BS

• Confessions of a Middle-Class Founder

• Conflict resolution ideas from Alexerant

• Could Pay Transparency End the Great Reshuffle?

• Covid vs. The Bureau - Round 2

• Culture Foundry Is Making a Run at the 4-Day Workweek

• Digital Agency Benchmark Calculator: How do you stack up?

• Doing More With Less: Kill Meetings, Consider The Four-Day Work Week

• ‘Don’t Mess With Us’: WebMD Parent Company Demands Return to Office in Bizarre Video

• Driving Strategic Growth Requires Mastering the Basics

• Embracing the 36-hour Workweek and Its Impact on Company Culture, Health, and Productivity

• Employers' uphill fight

• Engineering Growth Framework

• Ensure Your Brand’s Direction by Auditing These 5 Key Areas of Your B2B Digital Strategy

• Escaping the Boom-Bust Roller Coaster of Doom

• Even your boss wants to quit

• Everything Is Cyclical

• Everything You Need to Know About Service Awards

• Fight for Outside Perspective

• Figma and Adobe are abandoning our proposed merger

• First Impressions of Vision Pro and VisionOS

• First there was quiet quitting. Now it's become grumpy staying.

• Five Steps to Smarter Forecasting

• Five Tips to Run Your Business Like You’re Ready to Sell

• Fix your talent cycle or lose your talent

• Four-day workweek trial: The firms where it didn’t work

• From Great Resignation to Great Regret

• FTC Non-Compete Ban: What You Need to Know

• Get paid faster, with active escalation on Accounts Receivable

• Getting Comfortable with Discomfort

• Going from “I Tried” to “I Didn’t Give Up.”

• Good leaders, bad news

• Google I/O 2023 is a wrap — here’s a list of everything announced

• Has the collective experience of the pandemic reset our relationship with the future?

• Honey Roasts: What they are and why your team should do them

• How Basecamp blew up

• How do you fix an underperforming product team?

• How does Gen Z see its place in the working world? With trepidation

• How to Calculate Benchmarks: The Industry Benchmark Calculator

• How to Comply with I-9 Requirements for Remote Workers

• How To Create and Communicate a Workplace Vaccination Policy

• How to get rid of drama on your team

• How to Get Your Team to Embrace New Tools

• How to Handle that Employee You Simply Cannot Fire

• How to Solve Remote Work’s Biggest Problem

• How To Strive For 100% Productive Utilization: Complete Guide

• How to turn the Great Resignation into Your Team's Great Upgrade

• How to Write a Great Job Post - Bureau member post!

• HUMAN_FALLBACK

• iBec Goes Green

• If You Think the Great Resignation Is Bad, Just Wait Until January

• I’m not cool — NFC for Your Socials: How to share your social quickly at a conferences & meetups

• Inside Jeff Bezos’s failed attempt to make Amazon “cool” like Apple and Nike

• Inside the All-Hands Meeting that Led to a Third of Basecamp Employees Quitting

• Integrating agency and client teams

• Introducing Our New Career Grid

• Is This the Beginning of the End of the Internet?

• Is This Your Best Work?

• “It’s put us on the map”: why design studios are becoming B Corps

• Jobfished: the con that tricked dozens into working for a fake design agency

• Kick Ass Kickoff Meetings

• Late-Stage Pandemic Is Messing With Your Brain

• Launching the Plank Foundation

• Lead Quick Start Guide (for new leaders)

• Leadership reflections regarding Basecamp

• Leading in a Chaotic World

• Learning Good Lessons From Bad People

• Let it all out

• Life After Quitting (WaPo paywall)

• LinkedIn breach reportedly exposes data of 92% of users

• Loe Whaley's IG content on setting work boundaries (TikTok, too)

• "Lucky to Be Here"

• Machine Learning Aided Time Tracking Review: A Business Case

• Maker's Schedule, Manager's Schedule

• Manage Your Energy, Not Your Time

• Many executives don’t expect business travel to return to pre-pandemic levels

• Maximizing Customer Lifetime Value: The Power of Customer Bonding

• Mentors can empower ambitious workers to challenge the status quo

• Mood Boards as a Catalyst for Company Culture

• More than Bitcoin: What Blockchain Can Do for Your Business, by Bureau member J. Hogue!

• Motivating employees to go above and beyond

• Negotiation Training from Black Swan

• New report: Employees agree — no politics at work

• Nielson's 2007 Take on Web 2.0

• No, you should not be your team’s “shit umbrella”

• Notes From Agency Leader Chats

• One way to hire faster (and better)? Embrace flexibility.

• Options for employing people across borders

• Options for that Single Performance Benchmark to Watch

• Outcomes Over Output: How to Be a Better Partner to Your Agency’s Client

• Pandemic-Induced Decision-Making Fatigue is Robbing Us of Life’s Simple Joys

• People are going out again, but not to the office

• People spend more than half their day doing busy work

• Product Survival Kit

• Productized Services: How Custom Digital Services Firms Should Adopt Them

• Profit-Sharing through Transparency

• PSA Buyer’s Guide: Questions you Should Ask When Evaluating PSA Platforms

• Radical Candor—The Surprising Secret to Being a Good Boss

• ‘Resenteeism’ is the latest trend plaguing workers, and it’s even more dangerous than quiet quitting

• Resist the temptation to Reinvent the Agency Operations Wheel

• Resource Forecasting Tools for Digital Agencies

• Rise of the learning content ecosystem with Phylise Banner

• Samantha Unrau on “optional, but encouraged” invites for after hours work events

• Self-Regulation at Work

• Skip-level meetings: What they are, and exactly how to run them

• SoDA's Next Agency Model Report

• Sprout Social alternatives

• State of Creativity: Client-Agency Relations Show 'Significant Strain'

• Status Quo and Resistance to Change

• Stop giving your team the answer

• Strategic Planning for Business Growth: Scaling Your Magic

• Strategizing and communicating workplace vaccine policies

• Team Building Tips for Managers of Distributed Teams

• Telling a member that his behavior at our events is ruining it for everyone else

• The 37-Year-Olds Are Afraid of the 23-Year-Olds Who Work for Them

• The ad industry lost 2,400 jobs in May, and more could be on the way

• The Argument for Location-Based Salaries Is Falling Apart

• The Attention Diet

• The Best of the Best From Our May Newsletters

• The Best of the October Bureau Newsletters

• The "Creator Middle Class" Is Powered by Third-Party Tech Platforms - Bureau member post!

• The Dark Side of Selling Your Company

• The Fidelity Gap: Embrace the Unknown and Succeed in Client Relationships

• The five-day workweek is dead

• The Fun Scale - "It doesn't have to be 'fun' to be fun."

• The Great Game of Business

• The Great Resignation Has Happened Before

• The Indispensable Document for the Modern Manager (tl;dr it's a personal User Guide)

• The Internet is Broken. How Do We Fix It?

• The jobs market is hot, but layoffs keep coming in a shifting economic environment

• The Maker's Schedule & the Manager's Schedule

• The New Email Deliverability Rules: How to Make Sure You Reach Your Gmail and Yahoo Subscribers

• The perfect number of hours to work every day?

• The Problem with Task-based Proposals

• The Seven Learning Disabilities from The Fifth Discipline

• The State of Work 2020: Looking Back to Look Ahead

• The Toxic Effects of Branding Your Workplace a “Family”

• The Two-Question Test for CEOs Considering Political Statements

• This Agency has a Machine that Gives Free Beer for Filled Out Timesheets

• This Is What Happens When There Are Too Many Meetings

• The three kinds of leverage that anchor effective strategies

• The Ultimate Guide to Onboarding Remote Team Members

• Time to check the pulse: how to create and conduct an employee satisfaction survey

• Tips for Getting Started with an EA

• To Inspire Your Team, Share More of Yourself

• Understanding ADHD in the Workplace: A Guide for Colleagues

• Users ditch Glassdoor, stunned by site adding real names without consent

• Using Business as a Force for Good

• Using traditional product frameworks in modern growth practices

• Virtual communication curbs creative idea generation

• What is a Hybrid Work Model Anyway?

• What Is Honest Security and Why Is It Important

• What Stops People on Your Team From Leaving

• What Type of “Heat” Does Your Brand Have? – Branding Mistakes

• What's a New Collar Worker?

• What is Context Switching and How Does it Impact My Team?

• What is LaMDA and What Does It Want?

• What is Web3?, Molly White

• What the Heck Happened to the Creative Industry?

• What Today’s Rainmakers Do Differently

• When it Comes to Talent, You're Still Doing it Wrong

• When Your Manager Isn't Supporting You, Build a Voltron

• Where Companies Stand on Vaccine Requirements and Return to Office

• Where Curling, Entrepreneurship, and Neurodivergence Meet: Why Power Shifter Is a Proud Sponsor of Team Ladouceur – from Bureau member JP Holecka!

• Why Agency Owners Must Embrace Transparency & Vulnerability In 2021 And Beyond

• Why Building Trust Should Be Your Team’s Next Big Priority

• Why Diverse Teams Are Smarter

• Why HR deserves a seat at the branding table

• Why Managers Fear a Remote-Work Future

• Why Should My Organization Care About Email Security?

• Why Tech Companies Can't Keep Their Best Talent and Why it Matters, by Austin Vance

• Why The Best Time Tracking Software is the One You’re Already Using

• Why the Most Effective Leaders Follow the 'On the Dot' Rule

• Why this Covid news could finally get us back to normal

• Why your client doesn't trust you

• Why Workplace Covid-19 Vaccine Mandates Aren’t Widespread—Yet

• Will 2024 Mark the End of the ‘Digital Agency’?

• With a 4-day workweek, you’d get 8,320 hours — that’s 346 days — back.

• Women in leadership are leaning out (and into a better job)

• YOU (*gasp*) DON’T (*wheeze*) SUCK! (*faint*)

• You're A Dictatorship That Gathers Individual Democracies -- Good For You

• X on the beach

Legal

• Bureau Standard Agreement: Standard base-level agreement for digital services

• Disgruntled HR executive trashed personnel files and deleted 17K resumes after being fired

• Listing Agreement Basics When Selling Your Agency

• The Pause Clause: Agreement verbiage to help keep projects moving and on time

Marketing

• 5 Marketing job and hiring trends to know right now

• 5 Steps to a Smooth Transition to Adobe Experience Manager for B2Bs

• 6 strategies to maximize your marketing budget

• 9 Key Project Communication Strategies & How To Best Use Them

• 2023 Forecast: SEO & Content Marketing Trends You Need to Know

• Can we finally kill off cheap, disposable conference swag?

• CFO Buy-In for CMO B2B Brand Investment

• Ecommerce Retention & Brand Loyalty Guide

• Elves, Dwarves, Sixty-four Schoolboys - Oh, and Aligning Marketing with Sales

• Email + Optimization = eCommerce Conversions

• Empathy: A Key To Success When Specializing In A Vertical Market

• From Positioning to Sales Pitch: How to Make the Buying Process Easier, April Dunford

• How Google’s cookie tests affect brands—a marketer’s guide to changes in digital advertising

• How Much Time + Money To Spend On Your Own Marketing

• How the Trapper Keeper Shaped a Generation of Writers

• How to Get 12+ Months of Content in 1-2 Days and Connect with Key People with Live Interviews

• How to Name Your Brand

• How's your agency's pipeline?

• HubSpot lead generation calculator

• I disguised as an Instagram UX influencer for 4 months; this is what I learned about our community

• Intuit to Acquire Mailchimp

• Lessons from 5 SaaS Companies to Boost Website Conversions for Your B2B

• Lisa Granatstein Interview on Marketing News Canada

• List of worldwide email marketing regulations

• Mailchimp sale and employee backlash

• Marketers adapt to serve niche communities as culture fragments, strays from universal water cooler moments

• Marketing Jam becomes first Canadian podcast to stream on Amazon Prime

• Metro Vancouver marketing academy helping launch Indigenous careers

• Microsoft brings Clippy back to life as an emoji

• Newfangled: Marketing in a Downturn

• Product Branding: So, What Do We Call This Thing?

• Saving Your Greatest Hits

• Scriptorium’s Content Ops Manifesto

• Should You Post Your Content on Medium?

• “Survival Kit” for Marketers Career Path in an AI World

• Technical Debt in Content Operations

• The Benefits of Using Airtable as a Content Management System and Collaboration Platform

• The Fractional CMO Is a Trendy New Marketing Title—and It's Not Going Anywhere

• The King Is Dead: Content Is No Longer King

• Top 3 Recognition and Reward Program Myths Debunked

• Using Customer Voice to Build Trust on Your B2B Website

• We ask marketers: What types of lead-generation content actually work for agencies?

• What to Do When Prospects Don’t Read Your Case Studies

• Will Apple end the newsletter boom?

• Will traffic from search engines fall 25% by 2026?

Miscellaneous

• House passes bill that could ban TikTok in the U.S., sending it to the Senate

• MWC 2024: all the phones, wearables, and gadgets announced in Barcelona

• Ryan Gosling Will Perform ‘I’m Just Ken’ at the Oscars

• There was always crying in sports. The Kelces made it cool.

• Yes, March Madness could boost employee engagement

Project Management

• 2 Ways Better Time Tracking Improves Future Project Planning

• 5 Steps To Setting Meaningful Boundaries At Work For Project Managers

• 21 Project Management Statistics to Inform How You Work: 2024

• A detailed guide to agency project management - from ProcessKit

• An Iterative Workflow for Attention

• Anti-Agile Project Tracker Linear the Latest to Take on Jira

• Are Your Project Managers “Work Babysitters”?

• Calling All Project Managers: It’s Time to Decouple Project Management and Resource Planning

• Free Harvest Utilization Report (Reporting Tool for Harvest Users)

• Helping People Get Things Done

• How Does Viget Start New Projects?

• How Scrum Masters use Miro for Backlog grooming

• How To Level-Up Employee Resource Management

• Make Effective Project Management an Ongoing Priority

• Mastering Technology from Planning to Launch and Beyond

• PM and UX Have Markedly Different Views of Their Job Responsibilities

• Project emergency: tools and factors to consider when delivering news to stakeholders

• Project Manager Salary Guide: Average by Country & Role 2024

• The Ultimate Guide to Rolling Out a New Project Management Tool

• Uncomplicating the Complicated: What Utilization (Really) Is and How to Calculate It

• Unlock Agency Project Management Superpowers: Visibility

• We’re now Parallax Users, and It Has Changed Our Lives

• When Sprint Planning Is Like Hunger Games

Remote Work

• 4 Myths About In-Person Work, Dispelled

• 5 Tips for Ramping Up on Remote Work in a Hurry

• 500 Atlassian's Worked Remotely for a Week—Here’s What We Learned

• 7 Tips for Productively Working from Home for the First Time

• A Guide to Managing Remote Teams

• Advice from Ten Years of Leading Remote Teams

• Amazon says employees may not get promoted if they ignore return-to-office mandate

• Apple finally made a TV

• Best Practices for Remote Meetings

• Boomers, bosses, and Elon Musk are all wrong about remote work

• Communication Tips for Managers of Distributed Teams

• Companies that make people return to the office will lose employees

• COVID-19 and Your New Work “Arrangement”

• Crafting a Work from Home Policy that Helps Your Company Thrive

• From groceries to clothes, inflation-weary Americans flock to cheaper products online

• Future of Work From Home

• Going from Working Solo to Leading a Team

• Going Home Office Overnight—A Guide To Productivity

• Holiday Jeopardy for Remote Teams

• How Do Remote Developers Manage to Be Productive?

• How the pandemic created a divide between working agency parents and non-parents

• How to embrace asynchronous communication for remote work

• How to Change Your Settings to Make Your Chat Safer

• How to Facilitate a Remote Workshop

• How to Get People to Actually Participate in Virtual Meetings

• How to Prepare Pets for Your Return to the Office

• How-To: Stay Sane As A Remote Project Manager

• How to Solve Remote Work Challenges: Five Tips from ETR’s Fully Distributed Team

• How to Take the Guesswork out of Applying to a Remote Job

• How to Talk to Employees About Reopening

• How to Work Well from Home This Week—So You Can Next Week, Too

• Interning from Home

• Keeping a Remote Team Connected with Oomph’s 2022 Summit - Bureau member post!

• Leading Newly Remote Teams

• Lessons in Working Remotely

• Meet the introverts who are dreading a return to normal

• No, Remote Employees Aren’t Becoming Less Engaged

• Reengineering the Recruitment Process

• Remote Employee Requirements for Distributed Agencies

• Remote onboarding tips from Asana’s Head of People, Anna Binder

• Remote Work for Design Teams: InVision’s Essential Resources

• Remote Work Success Strategies from InVision’s Stephen Gates

• Remote Work Tshirt

• Return-to-work policies devolve into a toxic cultural flashpoint

• RIP ping-pong. The era of wacky office perks is dead

• Running Effective Remote Events

• Slack Covid-19 “Check-In” for your office

• So Long, Isolation! The Best Ways to Cope with Social Distancing

• So, You Are Now Managing an Entirely Remote Team…

• Someone is pretending to be me

• The Best Alternatives to Zoom for Videoconferencing

• The Ultimate Guide to Remote Meetings in 2020

• These People Who Work From Home Have a Secret: They Have Two Jobs

• Throw an Epic Remote Office Party with These Four Tips

• To remain remote, employees are ready to give up benefits, PTO, & salary

• UK workers begin world’s biggest trial of four-day week

• Virtual Conferences. Engaging People Remotely

• What a work-from-home revolution means for commercial property

• What to Do if Your Elite Team Becomes Distributed Overnight In Response to Coronavirus

• Why It’s Time to Reset Your Remote Team Culture

• Why the return to the office isn’t working

• Will Google's on-campus hotel help lure employees back into the office?

• Winners and Losers of the Work-From-Home Revolution

• Working from Home? Video Conference Call Tips for the Self-Isolating

• Working Remotely

• Working Remotely: Tips from 100+ Remote Workers & Leaders

Self Care

• 5 Rules for a Vacation That’s Truly Worth It

• 11 Lakes With the Bluest Water in the World

• 22 Tiny Mental Health Habits That Can Improve Your Life In 2022

• A Field Guide To Personal Finance

• Amalgamated Bank Funds Full Reproductive Health Care Access for Employees and Communities

• Amazon to reimburse U.S. employees who travel for abortions, other treatments

• Are you a control freak? Be careful, it can cost you

• Association of Music Interventions With Health-Related Quality of Life

• Auditory Processing Disorder

• Cancer Nearly Took His Life. But the New York Marathon Awaited.

• Carbon Neutral Club’s Employee Program

• Caring for Your Mental Health in Uncertain Times

• Chilling out rather than blowing off steam is a better way to manage anger − new review of 154 studies reveals what works

• Citi adds travel benefits, broadens gender affirmation coverage

• Digital nomad Jason Clark: Beautiful beaches, ugly Internet and a realization that life is short

• Do Nothing for 2 Minutes

• Do You Have A Vision For Your Life?

• Fact or Fiction?: You Must Drink 8 Glasses of Water Daily

• Fielding a job offer when you might be facing a serious health diagnosis

• 'Guard cat' credited with preventing would-be robbery

• Here Are the 7 Types of Rest That Can Help You Feel Fully Renewed

• How to practice self compassion: 15 tips to help you be kind to yourself

• I Love You, Now Leave Me Alone: What Friendship Means to an Introvert

• I Struggle With Mental Health. Maybe You Do Too

• Is That All There Is? Why Burnout Is A Broken Promise

• Let’s Talk about Burnout

• Maternity Leave & Work: Preparing for the Absence and Return

• Nonalcoholic tequila is finally good. Here are 6 worth trying.

• Ontario becomes first province to mandate policies on disconnecting from work

• Overcoming the “Suck It Up, Buttercup” Mentality

• Patagonia will bail out employees arrested in abortion protests

• Protecting Reproductive Rights – A Business Imperative (Levi's)

• Sober Bars are Becoming a Thing

• ‘Soul-sucking’: Why some Gen Zers are quitting the 9-to-5

• Steve Jobs Said Your Overall Happiness in Life Really Comes Down to Asking 4 Simple Questions

• Taking a Moment to Breathe

• The Great Realization

• The ideal temps for productivity: 71.6°F to 75.2°F (22°C to 24°C)

• There’s a Name for the Blah You’re Feeling: It’s Called Languishing

• Why providing our employees with comprehensive reproductive health benefits is important to us (Alloy)

• Yelp will pay for employees' abortion travel expenses

• Your Burnout Is Unique. Your Recovery Will Be, Too.

Taxes

• How Can I Get a Qualified Business Income Deduction?

• Is Your Marketing Agency Getting This $250K Tax Credit?

• Newsflash: IRS Will Pay $5,000 for Website Accessibility Modifications

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