As a digital agency, there are a number of ways you can be impacted by GDPR: as a controller with regard to information provided through your corporate (or brochure-ware) site; as a processor for your clients, and as an agency designing and developing websites and applications. In light of this whole GDPR thing, we’ve made a few updates to the Bureau Standard Agreement Statement of Work, which is being released as version 1.2, and is available for download. Read on.
It's hard to believe June is just around the corner, and soon we'll be working through Q3/Q4 on our way to the holidays and a new year. Here's a rundown of opportunities to connect this year, and events we’re currently planning for 2019. Join us to learn, network and collaborate with new friends and allies who share your same goals and challenges. Read on.
Ever ask yourself, “How much money should I have in the bank?”, “Should I be reporting cash, accrual or tax?“ or “What’s the best way to prepare for company growth—or safeguard against mistakes?” If you’re curious how to structure your reports, calculate key metrics and analyze how your digital shop is doing, this encore presentation from our friends at Summit CPA is for you. Tune in for an overview of four financial focus areas and key metrics.
No doubt by now you’ve heard of GDPR, the EU’s General Data Protection Regulation that takes effect on May 25, 2018. You may already be taking steps to ensure compliance with the legislation, or at least you have it on your radar. Worry not, we’ll get through this together. Read on to learn more about what digital shops are doing to prepare for May 25th.
Aloha! Last month, we were on the ground in Hawaii for Design Leadership Camp Koloa—sharing insights, discussing challenges and strumming tunes on our new ukuleles provided by InVision. When the topic of books came up, there was no shortage of recommendations. If you're a design leader at a product shop, digital agency or global brand, read on for titles shared by alumni, and chime in with your favorite design leadership books.
What stops us from empowering our people? Is it fear, a lack of trust…or something else? Traci Barrett, President and Founder of Navigate the Journey, knows it can be tough to loosen the reigns and entrust your business to your team. As a leadership and strategic consultant, Traci has helped teams big and small to create environments of shared ownership and mutual success. Traci joined us on The Bureau Briefing to outline steps you can take to foster a culture of empowerment. Read on for six ways to help empower your people to improve morale, productivity and business gains.
You know something is off. Revenue is down, margins are small, biz dev seems to be taking an awful long time to close and there’s friction in your team over who’s billable…and who’s expendable. As an owner or operator, you want to start pulling levers—but which ones? The answers lie in KPIs and business dashboards.
At Vodori, a digital marketing firm in Chicago, their business performance is on display, for everyone to see, with metrics unfolding in near real time. Read on to hear how they got started, and how you can too.
Traditional agency, web shop or software company, we’re all looking for ways to do things faster, better and more profitably. As Dave Prior, Senior Consultant at LeadingAgile, tells it, process is easy. It’s culture that gets in the way. Dave joined us on The Bureau Briefing to outline some steps to help move your team and mindset towards Agile. Read on for ways to get closer to Agile to increase client satisfaction and improve relationships.
Collaboration between digital agencies has the potential to alleviate many issues shops face. But better days won’t come without a lot of thought, discussion and preparation. So what are the secrets to making collaboration work? Whether you’ve tried before or you’re just now considering the plunge, read on for best practices shared by shops in The Bureau community—they might just make you a believer.
Sometimes business development reads like a fairy tale. A hero (you, obviously) fights the good fight, beats the odds and brings back the golden goose. Other times, biz dev feels more like Oliver Twist—clinking a spoon against a sad, empty bowl, begging Mr. Bumble for some more unfulfilling gruel.
Whether you’re killing it or still working on it, read on for some biz-dev-approved books and articles to supercharge your efforts.
What makes the perfect pitch? Last week, we were in South Florida for Biz Dev Camp, talking it out. Joe Rinaldi, Coach/Owner of That was Clutch, led the discussion. Drawing on the collective experience and know-how of the group, we landed on several takeaways to up the ante on your next pitch.
Read on for a walk-through of the ideal pitch, play-by-play, using insights gleaned from Biz Dev Camp.
The digital services industry is changing. That is beyond doubt. What it meant to be in the industry in the late ’90s and mid-2000s and what it means to be a part of it today are hugely different. And every year, someone decides that the end is near. Sometimes it’s a member of the old guard, and sometimes it’s a member of the new.
But we’re still here. Not because they were wrong, which they were, but because we are resilient and strong. We learn and we adapt. And the digital services industry is maturing. Where will it end? We don’t know. But we do have some insights into where it’s going.
So read on!
Of the hundreds of people I’ve met who started a digital agency, almost all of them stumbled into it. But the two people on today’s show saw the web as a way to improve their lives. Living in a small Northeastern mill city, a tanking economy and failing health were taking its toll on the young couple. And then a friend told them about working in tech in Atlanta. Sherri and Reuben Johnson never looked back. Listen to part one of The Fly Media Origin Story. Listen to this episode now!
Post-Summit blues are a real thing. But in a good way. It’s sad to turn the page, but exciting to get back to the day-to-day with a fresh perspective, set new intentions and start putting takeaways to work with the team. And there’s always the promise of next year.
Read on to find out more about Owner Summit in 2019!
Imagine walking into a room of 200 people. People you’ve never met. People who don’t know you from anyone. Now imagine you have to figure out how to get them all to work together. And not just work together, but work together effectively. Because your job depends on it. Where do you start? How do you know who’s a team player and who’s a problem? And how do you answer questions from your boss like, “how long is this going to take?” and “how will we know if it’s working?” Well, that’s exactly what Garci Inigo did when he accepted a job with the National Bank of Canada.
No skill will net us more positive results than effective communication. The problem is that as a project manager, you are often attempting to communicate within chaos. You are in charge of the completion of that project, but it feels as if you have very little control over the process from start-to-finish. As a result, your role can sometimes feel like that of a cat herder: all parties involved are engaged yet unpredictable.
So what do you do here? And how do you create certainty when you’re surrounded by confusion? Patience and creativity are important factors, but most of all you need to communicate with empathy. Why? Because empathetic communication nets project managers two huge wins: transparency and influence.
In this powerful and memorable talk, corporate empathy and communications consultant Sharon Steed elevates empathy from a buzzword to a verb. She breaks down the chaos of everyday communication and discusses how communicating with empathy fosters environments ripe for collaboration.
If I say the word “sales” I bet a lot of you will stop readin… WAIT! Come back right now! This is important. For some reason in the digital services world, we get creeped out by that word. But this isn’t about wearing polyester and convincing you to buy the 2-year warranty that you don’t want. But it might include cold calling. And today more than ever it feels like digital agencies are maturing when it comes to how they manage not only inbound but outbound, too. So listen in as Dan Englander from Sales Schema talks about selling in a way that doesn’t make it feel gross. Nice work, Dan.
Conference talks are often focused on big and innovative ideas that in many cases kickstart brand new approaches to our people and work, which is a great thing that continually helps push our industry forward.
However, when managing projects or leading teams, being consistently good at getting the absolute basics right can be the difference between success and failure. In this session, presented at Digital PM Summit 2017, Marks and Spencer’s Senior Development Manager and DPM veteran Sam Barnes discusses some of these basics. He touches on how often the little things are forgotten or overlooked, why they’re so important, and how to get better at them in such a way that you really see positive changes in both what you’re helping to deliver and in your working relationships.
See You at Graceland!
Did we mention that Digital PM Summit tickets are on sale now? Register now for the best darned DPM conference there is, and get it for the early bird price...at the new Guest House at Graceland. That’s right, the King’s people are hosting the Bureau’s people this year, and we’re pretty excited! More details will come next year, but it’ll be great.
From the beginning, digital studios large and small have leaned on contracts, SOWs, and MSAs that weren’t quite right. Either they were based on agreements that had been created for a different industry or we worked with lawyers that didn’t quite understand the nuances of the work.
Many of us rolled our own which lead to some great innovation while also exposing us to more than a few liabilities. Finally, there is a standard base level agreement for digital services. Crafted by Gabe Levine and Josh Barrett, the Bureau Standard Agreement for Digital Services is a starting point for digital agencies that has been written based on the work that we do. Listen in as Gabe and Josh talk about the origin, process, and future of this large step forward for the industry.