It's a different kind of difficult right now. Pandemic uncertainties aside, and that's a big aside, most of us are still struggling to find people to join the team. And the people we do have are being tempted with shiny new opportunities and higher salaries. Oh, and there's still the matter of trying to get out of a lease since the office isn't gonna play the same role in the future. Or is it? Take a breath...
There are a lot of polarizing things when it comes to running a webshop. It still blows my mind that retainers are one of them. But it's a great reminder that we're all in this business for different reasons and with different needs. So let's take a look at the good, bad, and sometimes ugly reality of retainers in digital services.
We've all been there. You put your best effort into a proposal and the prospect is excited! You've told the team it's 99% in the bag. The agreement goes over and... crickets. A follow-up email goes out to make sure they got it. Nothing. You call and leave a voicemail. Hello? Is this thing on? So what do you do now? Well... read on and we'll look at why it may have happened and some suggestions from the Bureau community on getting them to come back.
For a few years, there's been chatter in the community about B-Corps. A lot of the talk has been about how hard it is to qualify and is it worth it. Lately, with the difficulty in hiring talent, B-Corps seem to have a leg up on everyone else as people want to work for a company with a commitment to doing good things in the world. So what exactly is a "Benefit Corporation", how do you become one, and is it worth it?
From the moment you come in contact with a prospective client you should be laying the groundwork for a relationship built on trust. Not only does this involve being honest and transparent, but also keeping your commitments. And let them know you expect the same from them for the best outcome.
What happens when your client wants to bring the design in-house or have their own resource handle that part of the project? Do you have strategies or tactics for how to handle this when it happens to you?
Ever felt like you were in a budgeting standoff with a potential client? Check out this weeks’ podcast for more insights from Carl, Rob and Gene on better ways to support your prospects and ease the strain on your client relationships.
This week we dig into ways to get testimonials out of your clients and how-to overcome some challenges when they don’t really want to give them to you or even when it seems like you can’t because of contracts or NDA’s.
Each week we'll be highlighting what Digital Agencies in the Bureau community are excited about. This week we take a look at the biggest lessons we've learned from working during the pandemic.
Fred Plais, the founder of Platform.sh, joined Carl to talk about his entry into technology, challenges he's faced, and lessons he's learned along the way.
