Meet Our Special Guests & Facilitators

Heidi Munc
Vice President of User Experience at Nationwide

Heidi Munc is a user experience expert and creative problem solver. With over 20 years of experience, Heidi has successfully demonstrated the value of using design thinking to solve business problems in large organizations. She is a tireless advocate for both user-centered design and the power of leveraging the design process to solve large complex problems.

As VP of User Experience, Heidi has assembled and led cross-functional teams that align business goals with user goals and deliver great user experiences. Heidi and her team are accountable for experience strategy, design research and creative for both digital and non-digital channels and touchpoints used by consumers, agents, advisors, call center representatives and other internal associates across the Nationwide Enterprise. Her team not only improves experiences, but products and services as well.

Recently, Heidi’s team lead the creation of the customer experience framework that is being rolled out to the enterprise to unite associates in delivering an improved customer experience in the moments that matter most.

Eleanor Vajzovic
Head of Strategic Solutions at Paradox

Eleanor’s love for combining the best people with the best technology solutions continues to grow and evolve. After beginning her career with the world’s largest HR Solutions company in 2006 and spearheading multiple digital transformation initiatives, Eleanor is widely recognized as an industry expert operating at the forefront of the talent acquisition technology revolution. She spent the last five years assessing, building and investing in the most exciting HR technology tools and emerging businesses in the market. The desire to continue disrupting traditional models by bringing the best technology solutions to the market led Eleanor to Paradox and an opportunity that she couldn’t resist. In her current role as VP, Strategic Solutions, Eleanor is able to collaborate with Fortune 500 companies to help define their talent roadmaps and drive greater transformation through the implementation of Paradox’s AI recruiting assistant, Olivia.

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