Vice President of User Experience at Nationwide
Heidi Munc is a user experience expert and creative problem solver. With over 20 years of experience, Heidi has successfully demonstrated the value of using design thinking to solve business problems in large organizations. She is a tireless advocate for both user-centered design and the power of leveraging the design process to solve large complex problems.
As VP of User Experience, Heidi has assembled and led cross-functional teams that align business goals with user goals and deliver great user experiences. Heidi and her team are accountable for experience strategy, design research and creative for both digital and non-digital channels and touchpoints used by consumers, agents, advisors, call center representatives and other internal associates across the Nationwide Enterprise. Her team not only improves experiences, but products and services as well.
Recently, Heidi’s team lead the creation of the customer experience framework that is being rolled out to the enterprise to unite associates in delivering an improved customer experience in the moments that matter most.
Head of AGX – Americas at The Adecco Group
Eleanor Vajzovic graduated from the University of South Florida with a degree in Psychology before entering the HR space as a technical recruiter with Modis. Rising through positions at The Adecco Group, the world’s largest staffing firm, she joined VMS provider Beeline in 2008 as a senior account manager, where her interest in market-leading technology and trends across the contingent labor market continued to evolve.
After an internal promotion, Eleanor transitioned to lead operations within Adecco’s innovation lab, Ignite. There she became recognized as an expert across the staffing tech market, operating at the forefront of the technology revolution occurring in the HR staffing space. Her most recent role sees her as Head of Adecco Group X, U.S., the digital and innovation arm of the Group. Now based in San Francisco, she is responsible for thought leadership, technological disruption and enhancement of Group strategy and profitability.
“Diving right into real talk without any pretense or posturing. That is women feeling safe and using their voices. Great event!”
– Andi Graham, CEO & Managing Partner / Founder at Big Sea