Brett Harned
Brett is one of the founding voices of the growing digital project management community. He launched the Digital PM Summit in 2012, and over the past decade has since hosted and spoken to audiences globally. His first book Project Management for Humans was published in July 2017, and his podcast Sprints and Milestones launched in April 2018. His wealth of successful online classes, a YouTube series, and numerous bylines further underscore his experience in consulting and coaching agency and creative teams.
As an independent consultant, coach, and strategist at Same Team Partners, he applies his breadth of knowledge and experience to help clients solve complex challenges around people, processes, and culture. Brett was Vice President of Project Management at award-winning web design agency Happy Cog and a senior PM at global digital agency Razorfish. As a project manager, strategist, and consultant, he's led capital campaigns, managed enterprise website redesigns, and produced new iOS and Android products for Zappos, MTV, the Bill & Melinda Gates Foundation, Pfizer, The Philadelphia Museum of Art, and Harvard University.
From Chaos to Clarity: A Tactical Approach to Stronger Teams & Smarter Operations
TUESDAY, MARCH 25
11:10 AM - 12:10 PM ET
Do more with less. That’s the reality for agencies today. With shrinking creative and marketing budgets, smaller teams, and rising expectations for speed, quality, and profitability, operations leaders are feeling the squeeze. Efficiency isn’t just a buzzword—it’s a survival skill.
But let’s be real: process tweaks and software alone won’t fix what’s broken. The biggest operational bottlenecks aren’t in the tools you use; they’re in misalignment, unclear expectations, and ineffective collaboration. Teams struggle with communication breakdowns, siloed work, and friction that slows down delivery.
This session goes beyond retrospectives and postmortems to help you evaluate and optimize your team’s relationships, communication, collaboration, and culture—so your operations actually work. You’ll walk away with:
✅ A practical framework for assessing and improving team dynamics to eliminate inefficiencies before they escalate.
✅ Tools and tactics for evaluating teamwork, uncovering hidden friction, and solving issues before they derail delivery.
✅ Proven strategies for building communication, collaboration, and culture into your operations—without slowing things down.
If you’re ready to move from reactive problem-solving to proactive, high-functioning team operations, this session is for you.
