Welcome to the home of The Bureau Briefing, our very own podcast. Each episode, we talk to a member of the Bureau of Digital community doing awesome, inspiring things. Special thanks to our friends at MailChimp for supporting the Bureau Community and the Bureau Briefing!

Be sure and find us on iTunes!

Episode 037

Meghan and Taco McInerny

Meghan and Taco McInerny

Puppies, DPMs and Leadership 

with Meghan McInerny

Meghan McInerny, the Chief Operating Officer of Clockwork, shares with us the positive impact of puppies to your personal health, the leadership role that is digital pm management, choosing courage over comfort and what it takes to go from good to great as a Digital PM.

Be sure and see Meghan’s talk Level Up: Project Management as a Leadership Role  at the Digital PM Summit this October 15-17 in Las Vegas. Get your tickets now!


Episode 036

Gary Ware

Gary Ware

the impact of improv

with Gary Ware

Over the past few years, improv has become more and more accepted in the business world. Not only is it seen as a way for teams to connect on a deeper level but also as a way for everyone in an organization to improve how they work together. On today's show, Gary Ware shares his story of finding improv and embracing its powerful and positive impact on collaboration and culture.

Be sure and see Gary's talk on Leveraging Improvisation to Improve Collaboration Across Teams at the Digital PM Summit this October 15-17 in Las Vegas. Get your tickets now!


Episode 035

Amanda Costello

Amanda Costello

Embracing silos

with Amanda Costello

Silos. We've been taught they are bad. They hurt productivity, culture, and quality. But what if we're wrong? Amanda Costello shares her insights on embracing silos as the natural order of the human condition. Her experiences in higher ed builds a strong case that silos can actually improve not only the work we do but the relationships with our teams. 

Be sure and see Amanda's talk on How Silos Learn: Working in the Idea Factory at the Digital PM Summit this October 15-17 in Las Vegas. Get your tickets now!

Full Transcript Available


Episode 034

Jason Fried

Jason Fried

Taking Control

with Jason Fried

It's funny. Businesses are great at protecting things like money and secrets. But when it comes to their most valuable asset, their people's time, they give it away. Heck most of us agree to meetings, calls, and conversations that aren't nearly as valuable as the uninterrupted blocks of time we need to create something of importance. What's amazing is many of us have other people that can access our calendars and add meetings to it without our permission. In this episode, Jason Fried shares the importance of taking control of our time and more importantly, how to use it effectively.

 


Episode 033

JD Graffam

JD Graffam

Up From The Ashes

with JD Graffam

If you run a business, you've probably faced it. The fear of looking at the bank account when you know it's not going to be pretty. You blame yourself. You don't see any way out. But you know you'll make it. You have to. There is simply no other option. JD Graffam has been there. With a mere $67 in the company coffers, he fought back. Listen to his story and advice in this Bureau Briefing. Spoiler Alert! You're going to have to get innovative. 

 


Episode 032

Andi Graham

Andi Graham

waterfall to agile

with Andi Graham

When you run a content-focused digital agency, Agile (yes, with a capital A) can be a little hard to figure out. Most of us started with no real concept of how things would get done. But we understood the design process part of digital products. Then as we got traction, we realized we'd need other people to build the projects. Waterfall works really well with these types of hand-offs. But forecasting difficulties arise making it tough to know when you can take on more work. Well, you're welcome. Here is a conversation all about making the move to Agile when you're focused on the marketing side of digital development. Oh, and there's a whole lot of honesty too, courtesy of Andi Graham. Full Transcript Available.

 


Episode 031

Maya Patterson

Maya Patterson

User Experience and the next generation

with Maya Patterson

The next wave of UX Designers is out there. They expect things to be simple, powerful and user-focused. There is just one problem. Most of them don’t know what a UX Designer is. Today, Maya Patterson joins us to talk about the challenge of preparing for a career in a field you probably don’t know exists. The solution? While traditional academics is failing to prepare digital professionals, they are creating great thinkers and problem solvers. So, as an industry, we have a responsibility to reach out to give this next wave insight into their potential and a path to see it realized. Full Transcript Available.

 


Episode 030

Aarron Walter

Aarron Walter

Design leadership

with Aarron Walter

What is design leadership? A new term that's swept through the industry, it's really just leadership. But now that design has a seat at the table, the issue becomes how does a design leader learn and cope when they are making huge decisions every day?  From operationalizing design to creating a culture of continuous improvement, design leaders are tasked with defining the path for themselves and the design leaders of tomorrow. Aarron Walter joins us on the Bureau Briefing to talk about his journey and thoughts on how design leaders are approaching these challenges.

Do you own a digital agency? Join us at Owner Summit 2017!


Episode 029

Ben Callahan

Ben Callahan

MORE ON SABBATICALS

with Ben Callahan

Most of us are just now getting back into the swing of things after taking a break the last couple of weeks of 2016. As we get back to work, let's enjoy a another Bureau Briefing on taking sabbaticals. In his first week back from a month off, Ben Callahan sits down with Carl to talk about the how and why of taking time off. From preparing yourself and your team to setting expectations and the eventual re-entry into daily life. Full Transcript Available.

Do you own a digital agency? Join us at Owner Summit 2017!


Episode 028

Bill Barbot

Bill Barbot

SABBATICALS

with Bill Barbot

Taking a week off from work can seem tough to many of us. Two weeks? Doubtful. A month? Are you crazy! And if you run a digital agency, you probably feel like you struggle to take the afternoon off. And yet, increasingly, people in the Bureau community are embracing the concept of sabbaticals. Today Bill Barbot from Threespot shares with us his experience of unplugging for six weeks. Removing his work email, deleting Slack and telling everyone in the company that only one person would be able to send up a flare in case of emergency. Listen in to see how things went. Full Transcript Available.

Do you own a digital agency? Join us at Owner Summit 2017!


Episode 027

Justine Arreche

Justine Arreche

Depression, Alcohol and Eating Disorders

with Justine Arreche

Life is hard. For over 30 million people in The United States, these difficulties can manifest themselves in an eating disorder. In the web industry, it's really easy for this to go unnoticed because of the increase in distributed teams and popularity of alcohol at social events and conferences. Justine Arreche has suffered immensely with these issues and today she's speaking out to help others know they aren't alone. You can find Justine on Twitter at @SaltineJustine. Full Transcript Available.


Episode 026

Caitlin Sheaffer

Caitlin Sheaffer

REPLACING POSTMORTEMS 

with Caitlin Sheaffer

For those of us who manage digital projects, we have a good feel for what will go right and what will go wrong. The team often falls into the same traps, and the clients often get worried about the same issues. Some of us hold postmortems to see what went wrong. But even the term implies the project was DOA. To make it less dreary, we change the name of the process retrospectives. But that still implies we can only look backwards. On this week’s Bureau Briefing, Caitlin Sheaffer shares a better way to improve projects. Introducing Learning Reviews.

Join Caitlin and the Bureau Community in San Antonio for Digital PM Summit 2016!


Episode 025

Elizabeth Michalka

Elizabeth Michalka

The Value of Relationships in Project Management 

with Elizabeth Michalka 

Scope, schedule and resources, aka the project triangle, are important … but ultimately the difference between success and failure comes down to the relationships we form. Elizabeth Michaka shares how she became a DPM in higher education where budget was never a factor in projects. While she was attending a Digital PM Workshop she realized something. The focus on budget was so strong, it seemed to have overshadowed the importance on relationships. Full Transcript Available.

Join Elizabeth and the Bureau Community in San Antonio for Digital PM Summit 2016!

Episode 024

Carl Smith

Carl Smith

WHat's next?

with Carl Smith

From the beginning, the Bureau has been about strong connections. In this episode, Carl shares the direction the Bureau is heading to make those connections even stronger.  While events will always play a central role in how the Bureau community comes together, a new community site will provide new levels of collaboration, education, and support. Full Transcript Available.

Join Carl and the Bureau Community in San Antonio for Digital PM Summit 2016!


Episode 023

Carson Pierce

Carson Pierce

WHY EVERYBODY HATES PROJECT MANAGEMENT

with Carson Pierce

There you are. In the middle of the client and the team. Trying to control the uncontrollable. Forcing a smile as you give bad news to your coworkers. Or pointing back to a document as you tell the client no. So how do you get through a bad day? Especially when you've got the added pressure of managing multiple projects? Although we try, it can't be solved with process, tools or methodology. So how can we maintain our sanity? Listen in as Carson Pierce shares his thoughts. Full Transcript Available.

Join Carson in San Antonio for Digital PM Summit 2016!


Episode 022

Natalie Warnert

Natalie Warnert

SHOW ME THE MVP!

with Natalie Warnert

Developer turned Agile Coach, Natalie Warnert joins us on the Bureau Briefing today. We talk about the need for flexibility in agile and moving from a prescriptive to an effective approach. We touch on how design fits into an agile process and how the language we use can make all the difference in keeping a project moving forward. We'll also address the question, why aren't more women involved in agile? For more information on women in agile, go to womeninagile.com or nataliewarnert.com. Full Transcript Available.

Are you a Digital PM? Join us in San Antonio for Digital PM Summit 2016!


Episode 021

Robert Jolly

Robert Jolly

Accessibility for all

with Robert Jolly

Imagine waking up one day and not being able to use the web. It's still there, you just can't seem to make it work correctly. It happens to people every day. Accessibility has been an important topic since the early days of the web, but it's never become a priority. Why? Robert Jolly may have the answer. He became an accessibility advocate after a stroke showed him the unnecessary limitations we're imposing on people all over the world. Full Transcript Available.

Have questions on accessibility? You can find Robert at JollyPM.com.

Are you a Digital PM? Join us in San Antonio for Digital PM Summit 2016!


Episode 020

Elizabeth Harrin

Elizabeth Harrin

The Power of Effective communication

with Elizabeth Harrin

Very few digital professionals would disagree that great communication is the key to success. Especially when dealing with client services. So how do we plan for effective communication? Elizabeth Harrin, the founder of the blog A Girl’s Guide to PM, owner of Otobus Group and author of several books on project management, is here to share her insights on establishing valuable client feedback in a timely manner. After all, what’s the use in finding out what went wrong after the fact?

Are you a Digital PM? Join us in San Antonio for Digital PM Summit 2016!


Episode 019

Wil Reynolds

Wil Reynolds

GIVING BACK

with Wil Reynolds

When we're building websites and digital products it's very rare that we're making an immediate impact in the world, let alone our own communities. Listen in as Wil shares his experiences and the importance of spending one night a year sleeping on the street with other business leaders. Not only does it raise money for a good cause, it keeps him in touch with the reality that many of his fellow human beings endure every day and night. Find out more about Covenant House here: https://www.covenanthouse.org. And please get involved in helping your community if you aren't already.

Are you a Digital PM? Join us in San Antonio for Digital PM Summit 2016!


Episode 018

Brett Harned

Brett Harned

The Rise of the Digital PM

with Brett Harned

Imagine  having an idea that leads to the birth of a community. That's exactly what Brett Harned did. As a Digital Project Manager, he knew the importance of the role and that nobody was talking about it. So, with the help of Happy Cog, he put on an event for Digital Project Managers, the Digital PM Summit. Would anybody show up? Not only did they show up, they left inspired and started local meetups all over the world. 

Are you a Digital PM? Join us in San Antonio for Digital PM Summit 2016!


Episode 017

Dan Mall

Dan Mall

Apprenticeships | Paying it forward

with Dan Mall

In the middle ages, guilds began the practice of apprenticeships. Master craftsmen could employ young people for a typical term of seven years exchanging training, food and housing for labor. Apprenticeships are now taking shape in the digital agency world. Dan Mall shares his approach to creating skilled craftspeople one at a time, over nine months. More than just learning the skills required to do the work, they learn how to be professionals.

Do you run a digital agency? Join us in Scottsdale for Owner Camp 013!


Episode 016

Paul Searle

Paul Searle

FAIR PLAY | A DIVERSITY PROJECT

with Paul Searle

Most of the people listening to this podcast want to do the right thing. But what is the right thing? It’s different for each of us. For Paul Searle, it’s taking his gift of capturing emotion and meaning in video and helping those that are underrepresented. Listen in as Paul shares his story of launching Fair Play, an initiative to provide diverse events with greater awareness through the support of some of the largest companies in tech.

Do you run a digital agency? Join us in Scottsdale for Owner Camp 013!


Episode 015

Traci Barrett

Traci Barrett

THE POWER OF EMPOWERMENT

with Traci Barrett

Let’s face it, in most digital agencies there isn’t a clear path for individuals. There are jobs that get done and people who do them. Often employees feel the only way forward is to move on. But what if there is another way that not only gives them a sense of progress but also gives agency owners part of their life back? This week on the Bureau Briefing, Traci Barrett talks about the power of empowering employees and how to get started.

Do you run a digital agency? Join us in Scottsdale for Owner Camp 013!


Episode 014

Jen Dary

Jen Dary

OVERCOMING

with Jen Dary

Jen Dary is many things. The entrepreneur behind Plucky, a company that helps businesses understand and improve themselves by working on their internal relationships. A wife. The mother of two young boys. A life-long people person. And on April 8 she became something else, a woman with a brain tumor. Listen in as Jen shares her journey with Carl and thanks the community for all of their love and support. 

Are you a Digital PM? Join us in San Antonio for Digital PM Summit 2016!


Episode 013

Rhea Drysdale

Rhea Drysdale

Reputation MARKETING

with Rhea Drysdale

As business models go, Reputation Marketing has to be among the more interesting in the digital agency realm. Clients you can’t mention with public dirt they want removed. How do you vet your clients? What’s the impact of constantly cleaning up messes on your company culture? How do you pitch your services when you can’t talk about what you do? Rhea Drysdale sheds light on all this and her company's more progressive offerings on the Bureau Briefing.

Are you a Creative Director? Join us in Atlanta for Creative Director Camp oo2!

 


Episode 012 

Eleanor Vajzovic

Eleanor Vajzovic

Corporate collaboration

with Eleanor Vajzovic

Digital agencies have a strong desire to collaborate with each other. It works because of a common goal of creating something great that neither could do on their own. Is it possible for traditional corporations whose cultures don’t often embrace transparency and failure to do the same? Eleanor Vajzovic explains how she’s helping one corporation do just that.

Are you a Creative Director? Join us in Atlanta for Creative Director Camp oo2!

 

 


Episode 011

Rob Harr

Rob Harr

Health, Happiness and better business

with Rob Harr

It doesn't matter if you're an owner, a manager or a producer... if you love what you're doing you make sacrifices to do the best job possible. Often those sacrifices come at a high cost; our physical and mental health. This week we're joined by Rob Harr who tells us about his journey to get healthier, happier and create an environment where his team can do the same.

Are you a Creative Director? Join us in Atlanta for Creative Director Camp oo2!


Episode 010

Jessie Shternshus

Jessie Shternshus

balancing family and work demands

with Jessie Shternshus

Demands on our time is nothing new, but when you're being pulled in two directions by work and family it can be crazy stressful. Work provides the money your family needs but your presence at home ensures the emotional support required for a healthy family. In this episode, Jessie Shternshus shares her struggles and insights from running a business and raising a family at the same time.

Are you a Creative Director? Join us in Atlanta for Creative Director Camp oo2!


Episode 009

Gabe Levine

Gabe Levine

THE LEGAL SIDE

with Gabe Levine

Most of us running digital agencies today weren’t business people. We were artists, musicians, writers or developers. We started our companies doing what we understood, creating digital products. The things we didn’t understand, we faked. Like contracts, statements of work and non-disclosure agreements. In this episode, Gabe Levine of Levine Baker shares his thoughts on common issues, current challenges and steps to take to get your shop buttoned up from a legal perspective.

Manage operations for a digital agency? Join us for Operations Camp 004 in Seattle!

 

Episode 008

Grant Gochnauer

Grant Gochnauer

KPIS, DASHBOARDS AND TRANSPARENCY

with Grant Gochnauer

We’ve all been there. If we could only figure out what was working and what wasn’t in our digital agencies. Recently, conversations around KPIs and dashboards have been taking place among our Owner Camp alumni. How do you identify what to track and more importantly, what do you do with the information? Grant Gochnauer of Vodori shares his thoughts and experiences on creating public dashboards that build trust versus making people feel like a cog in the machine.

Do you own a digital agency? Join us for Owner Camp 012 in Montreal!


Episode 007

Sara Bacon

Sara Bacon

 

 

Vulnerability

with Sara Bacon

This week Carl sits down with Sara Bacon to talk about the importance of being vulnerable as an entrepreneur and as a human being. Although it’s uncomfortable, vulnerability creates an environment of trust where a team can connect on a deeper level.

Do you own a digital agency? Join us for Owner Camp 012 in Montreal!


Episode 006

Richard Banfield

Richard Banfield

DESIGN LEADERSHIP

with Richard Banfield

How do you become a design leader? Is it trial and error? A degree you can get from school? Maybe there is a checklist of things to accomplish before you earn your merit badge? As Richard Banfield explains in this episode, becoming a design leader has no set path. But the best way forward is learning from others who’ve achieved the designation.

Do you own a digital agency? Join us for Owner Camp 012 in Montreal!


Episode 005

Lori Gold Patterson

Lori Gold Patterson

Diversity and Inclusion

with Lori Gold Patterson

Diversity. In the web industry it’s a word that causes heads to nod, but do we really understand what it means? It’s not only about hiring people different than ourselves, it’s about including them in a way that changes the fabric of our culture. In this episode, Lori Gold Patterson shares her story and the importance of diversity and inclusion.

Do you own a digital agency? Join us for Owner Camp 012 in Montreal!


Episode 004

Tim Tuttle

Tim Tuttle

REVIEWS

with Tim Tuttle

Quarterly, annual, 360... OH MY! At the beginning of this year, Carl sat down with Tim Tuttle of 40Digits to talk about everyone’s favorite topic, reviews. Should they be tied to compensation? How often should they take place? How do they change as a company grows? All this and more on this episode of The Bureau Briefing. Enjoy!

Manage operations for a digital agency? Join us for Operations Camp 004 in Seattle!

 


Episode 003

Nancy Lyons

Nancy Lyons

CREATIng culture

with Nancy Lyons

Culture. It’s the ultimate buzzword. But the truth is it’s the difference between the success and failure of every digital agency. If your team is miserable then your clients are miserable. If everyone feels appreciated then there is nothing you can’t accomplish. This week Carl welcomes Nancy Lyons of Clockwork, possibly the best place to work in the whole dang industry. Full Transcript Available.

Do you own a digital agency? Join us for Owner Camp 012 in Montreal!


Episode 002

Jared Ponchot

CREATIVE COLLABORATION ON DISTRIBUTED TEAMS

with Jared Ponchot

One of the biggest challenges for distributed teams is learning how to create amazing digital products without being in the same room. This week, Carl interviews Jared Ponchot, the Creative Director at Lullabot, to get some insights and tips.

Are you a Creative Director? Join us in Atlanta for Creative Director Camp oo2!


Episode 001

Greg Hoy and Carl Smith

WHAT'S THE BUREAU OF DIGITAL?

with Greg Hoy

So what is this Bureau of Digital thing? How did it happen? What is its mission? In this, the premier episode of the Bureau Briefing, Partner Carl Smith interviews Founding Partner Greg Hoy to find out.