Within Capital One, design spans a huge gamut of things. From actual products to experiences, visual design, interface design and more, designers tackle a wide variety of needs, projects and products. As the Design Operations Lead: People Development at Capital One, Courtney Allison Brown ensures the organization for design is well managed. She joins us to talk about her path from art school to Ops, and how creating art keeps her fresh and helps her to explore new opportunities and ways to connect.
We all know how important customers are to the digital experience. At the WWE, those customers are the fans. Joe Lalley, Experience Design Leader, Digital Transformation at PwC, entered the ring of World Wrestling Entertainment (WWE) as the Vice President of Digital Products and Operations. There, he led digital teams to deliver many different products across many different platforms. Hear his advice for getting close to your customers and why it’s always important to treat each day like your first day on the job.
Not so long ago, design was viewed as a nice-to-have in the world of business. Today, it’s recognized as a powerful business differentiator. As the Director of Design Education at InVision, Leah Buley has a front-row seat to the business impacts of design. She and the team at InVision have just released The New Design Frontier, the largest design maturity study to date. Leah joins us to walk us through the report, share some “aha” moments and offer some insights to use at your own organization.
Nearly nine years ago, Nora Lahl left print production at a traditional agency to venture into the world of digital. Signing on with Lightburn, a Milwaukee-based web design and digital marketing agency, she saw the need for a move from a focus on projects to a focus on client services and client relationships. Stretching outside her job description, she went to work fulfilling that need. Today, Nora is a partner at Lightburn. She joins us to talk about her journey from print to digital, how project managers can level up to business leaders and what it takes to go after and formalize an executive role.
About two months ago, we invited digital shops to help us shine a light on market trends, by sharing business conditions in 2018 and expectations for 2019. Nearly 170 shops responded, sharing a general consensus that business was good in 2018 with healthy revenue growth, solid employee efficiency results and strong profits. But there were some unexpected findings on how generalists did compared to specialists and different characteristics that had some shops growing much faster than others. Nick Petroski, Cofounder & CEO at Promethean Research, joins us to talk about what the research revealed, a few surprises and where the industry is headed.
Each day, we fire up app upon app upon app, going through the motions to create and organize our work and business in meaningful ways. Trouble is, all of that work takes a tremendous amount of time and effort. It can lead to a culture of chaos, leaving people frustrated when they can’t find things, align teams or projects or benchmark data to make good decisions. Mark van Leeuwen, CEO of VOGSY, joins us to share insights gathered from working with many, many professional services organizations, and talk about some of the ways technology can ease our pain.
Kianosh Pourian is a technologist with 20 years of experience in the web development industry. After working at Staples for over eight years, Kianosh set out on his own—right in the midst of the great financial crisis. He found success with his own consulting firm, went through a merger and then an acquisition. Months later, the office Kianosh called home was shuttered. Throughout this rollercoaster ride, Kianosh has stayed true to founding principles. In many ways, he’s come full circle, back to the desire to venture forth and build new things. Kianosh joins us to talk about the lessons life has to teach us and how it’s always best to go with your intuition.
Margaret Lee, Director of UX Community & Culture at Google, began her career before the Internet was really a thing. After majoring in architecture, she decided she didn’t want to be an architect and stumbled into technology by accident. As she describes it, her career has almost been a process of elimination, of trying different things and figuring out what did and didn't work for her. Margaret joins us to talk about her path to Google, nearly 10 years leading the Geo UX organization and the many different faces of leadership.
It’s a brand that many of us grew up with, pages sprawled open on the kitchen table or stockpiled in the garage. Founded in 1936, Consumer Reports has been a mainstay of savvy consumer decision-making for more than 80 years. Over the decades, Consumer Reports has worked to reach new audiences, and bring the magazine experience online. And they’ve found success in their efforts. Cara Determan, Director of User Experience at Consumer Reports, joins us to talk about CR’s recent redesign, membership and the journey to align everyone around reimagined experiences.
Electric Pulp came of age in the early days of the web, back before Y2K, smartphones or civilization as we know it today. With more work than they could handle, Electric Pulp left it to businesses to come calling—and call, they did. From Jon Stewart and Stephen Colbert to the global rebranding of Ford, Electric Pulp was scoring huge projects. Take a trip down memory lane, and revisit the web industry past, while learning how agencies are adjusting to the present and planning for the future. We’re talking PR, spec work, RFPs and all sorts of dirty little words that may turn you off—or may just change how you do business.