Kelly Suter


Kelly is a Technical Project Manager at BI WORLDWIDE, a global agency which focuses on custom business incentives, channel loyalty, and customer engagement. She works at the U.S. headquarters in Minneapolis, Minnesota for the Learning Division of BIW, driving digital learning solutions for national and global clients.

A graduate of the College of Saint Benedict, Kelly has a passion for digital project management and specializes in evolving process, delivery, and documentation. She believes in the great balancing act that is team collaboration, client satisfaction, and product quality. Kelly has managed a variety of digital engagements, from full custom e-commerce builds, to digital strategy, to custom applications. She has grown digital project management process and teams while constantly seeking out the next challenge, learning opportunity, or methodology. 

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Requirements Gathering and Documentation: Balancing Rigidity and Flexibility

1:30 pm, Wednesday, SEPTEMBER 5

While it may not be the most exciting part of a digital engagement, requirements gathering and documentation is the backbone to any project. Whether you're documenting business, technical, or functional requirements, drafting change orders, further defining backlog items, or outlining assumptions for future phase enhancements, it's essential to recognize when to be rigid and when to be flexible with the documentation process.

With experience within the digital industry related to custom e-commerce, brochureware, application, and learning solutions, Kelly Suter sheds light on the significance of and approach to documenting requirements ranging from a one-off change order to the behemoth FRD that encompasses six months worth of work.

In this session, you'll:

  • Learn about the requirements gathering and documentation process

  • Gain a better understanding of must-haves vs. nice-to-haves when it comes to documentation

  • Understand how to leverage requirements documentation beyond production