Elizabeth Harrin is the Girl behind the blog A Girl’s Guide To Project Management, which is celebrating its 10th anniversary this year. Based in the UK, Elizabeth is a program manager working in healthcare. She also runs a small business, writing and consulting for a wide number of international project-based organizations.
She’s the author of three books and has a raft of qualifications that probably don’t mean much to people outside of project management. She’s particularly interested in stakeholder engagement and team communications and making the whole collaboration thing easier.
Elizabeth answers to her name and also pm4girls, her Twitter handle which sometimes people use in real life too. She enjoys growing vegetables, reading and wishes she had more time for manicures.
How Can I Help You Now That It’s Too Late? A Different Way of Managing Client Feedback
October 13th | 4:30 PM
Whether you work in an agency or in-house, you always set out to offer a great service to the people who are getting the end result of your project. Traditionally, project managers finish off projects with a post-implementation review which looks at what went well and what didn’t go so well.
The problem with post-implementation reviews is that if you identify things that didn’t go so well it’s far too late to do anything about it.
There is an alternative. In this session, Elizabeth will show how her company implemented a programme for continuous customer feedback. The first feedback was a demoralising 4 out of 10 but the project team turned that around. Using her own experience as a case study, Elizabeth will explain how she got results up to 10/10 and will show how you can do that too.
IN THIS PRESENTATION, YOU'LL LEARN:
- Why the ‘traditional’ post-project review is no longer fit for purpose
- How to define project success
- A tool for getting continuous client feedback on your project
- How to fit in feedback without it being too onerous on anyone
- How to harness the overlooked benefit of feedback: better stakeholder relationships