Daphne Bourne


My accent might fool you, as I'm a dual American/Australian citizen who is passionate about facilitating effective collaboration at the intersection of design, business and people. My role as Design Practice Manager at Capital One is to enable design teams to focus on solving real customer problems, while maintaining quality and customer-centric design rigor in a fast-paced digital delivery environment. I coach design teams on everything from more effective ways of working with their partners in product and technology teams to implementing full-scale Agile transformations.

Hailing from digital production, I've found myself drinking from the human-centered-design Kool-aid after 15 years of working in digital design and UX in Sydney Australia, both agency side and within large blue-chip companies such as Westpac Bank and Ferrier Hodgson. I am now proud to be a contributing member of the UX and budding DesignOps communities in both Sydney, Australia and New York City.


Website: capitalone.com
LinkedIn: linkedin.com/in/daphnekbourne 


Design Process in an Agile World

3:45 PM, Monday, October 21

Daphne will be talking about “Crafting a three-legged stool from Product, Tech and Design to problem-solve more holistically and effectively.” Her presentation will cover how she coaches designers to take design process and use it to connect with partners in Product and Tech, all while in an Agile environment that wasn’t created with the design discipline in mind.

In the session you’ll:

  • Hear how empathy and a lean canvas tool play pivotal roles in early project inclusion and collaboration with the three disciplines

  • Learn how to avoid potential pitfalls one can inadvertently set up when influencing teams to collaborate

  • Learn how to maintain the health and happiness of your team through all of the above

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