Mariah Hay is the Head of Practice at Pluralsight, a fast-growing enterprise technology skills platform. In her role, Mariah leads Engineering, Data, Product Management, Product Design and Instructional Design Practices across thirty-three domestic and international cross-functional digital experience teams, challenging and inspiring each one to understand the daily life of Pluralsight end users, guiding the design of a human-centered product from the ground up.
Under her previous leadership as the VP of Product, Pluralsight successfully launched its technology learning platform in June 2016 and by mid 2017, it was serving more than 40% of Fortune 500 companies. Since that time Mariah has led the product team through a successful 2018 IPO, and complete learning platform integration with Code School (a Pluralsight Company), bringing learn-by-doing experiences to Pluralsight learners globally.
Mariah has spent her career teaching and advocating human-centered design. In 2017, she was awarded the Excellence in Product award by the Women Tech Council for her outstanding product leadership and success in promoting practices coupled with organizational and philosophy design for measurable business impact. Before joining Pluralsight, Mariah served as the Director of User Experience for Universal Mind, one of the largest independent digital agencies in North America, where she built their Dallas office. She also led all user experience for AMC Health, and under her leadership, the company developed a remote patient monitoring software that connects with medical devices and clinical services. Prior to that, Mariah served as a professor at Savannah College of Art and Design where she developed and directed graduate coursework focused on interdisciplinary collaboration and the integration of tangible design thinking on all levels of strategy, planning and management.
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First Do No Harm: Ethics in Digital Product Design
We know that ability is equally distributed among humans, but opportunity is not. As the need for skilled technologists grows, so must our ability to empower individuals with accessible tech training. The data that can be gathered about an individual’s learning patterns can help inform the ultimate personalized educational experience, accelerating the cycle from novice to master, or it could be weaponized—used to judge an individual and block opportunities for jobs and advancement.
As we design experiences and systems, we become the ethical stewards of the impact we could have on millions of lives. It’s up to us to make the right, and often hard, decisions. Hear from Mariah Hay, Head of Practices at Pluralsight, about her experience designing product for tech education, the choices her teams have made to avoid weaponization and how human-centered design can inform the ethical underpinnings of our missions, our companies and our bottom lines.
What are ethics and how do they show up in professional industries
Concerning behaviors of modern tech companies, and decisions made by technologists like us
What it looks like to use human-centered design to drive ethical decision making in practices—and three things you can take back to your teams to get started