Sharon Steed is a corporate empathy and communications consultant as well as an international keynote speaker. Sharon is a subject matter expert on communicating with empathy. She has spoken at companies on improving team communication and collaboration; at tech conferences on vulnerability as an asset; and has given a TEDx talk on empowering insecurities. A lifelong stutterer, she uses her speech impediment to teach both what empathy is and how to be empathetic.
Her corporate empathy practice teaches organizations how to build a collaborative culture using principles of empathy. Sharon works with teams looking to boost productivity through improving collaboration as well as with individuals on effective, productive and positive communication strategies.
Herding Cats: Positive and Effective Communication Within Chaos
No skill will net us more positive results than effective communication. The problem is that as a project manager, you are often attempting to communicate within chaos. You are in charge of the completion of that project, but it feels as if you have very little control over the process from start-to-finish. As a result, your role can sometimes feel like that of a cat herder: all parties involved are engaged yet unpredictable.
So what do you do here? And how do you create certainty when you’re surrounded by confusion? Patience and creativity are important factors, but most of all you need to communicate with empathy. Why? Because empathetic communication nets project managers two huge wins: transparency and influence.
In this talk, Sharon elevates empathy from a buzzword to a verb. She’ll break down the chaos of everyday communication. Finally, she’ll discuss how communicating with empathy fosters environments ripe for collaboration.