Operations Camp is limited to 35 people, and is offered  by invitation only. To receive an invitation, you must apply. Your organization must employ at least ten full time people and you must be in business at least three years.

Operations Camp 004 Seattle

May 18-21, 2016
W Seattle
Seattle, WA USA
$2999 for new attendees
$2499 for alumni

The Emerald City

For Operations Camp 004, we're headed back to the Pacific Northwest, where we've had other Bureau events. If you've never had the opportunity to spend time in Seattle, you're in for a treat. And if you have, you know what an awe-inspiring place it is. Between the views, the coffee, the amazing food, and yes, the beer, this town is hard to beat.

We'll be camped out at the W Seattle. Hip and contemporary, W Seattle is a high-rise retreat in downtown Seattle. We're commanding a large meeting room for Operations Camp where we'll spread out, get comfortable, and talk about real ways we can run better agencies. 

Our Agenda

We structure every Operations Camp so that you have the perfect blend of structure and free time. This isn't an un-conference. That term stinks. You're not just hanging out without a plan, fending for yourself, hoping to make connections. We devote meaningful amounts of time to discuss issues that are important to you as someone in charge of operations, with structure. But we don't get started early in the morning, and we don't like to be stuck in a hotel meeting room for too long either, especially when you're amongst such amazing surroundings.

Wednesday, MAY 18

  • By 3:00 PM : Arrive at W Hotel, Seattle, Washington
  • 5:00-7:00 PM : Opening Reception 
  • 7:30-10:00 PM : Group Dinners | Various Restaurants

thursday, may 19

  • 11:00 AM : Opening and Introductions | Great Room 1A
  • 1:00-2:00 PM: Lunch | Studio 1
  • 2:00-4:00 PM : Sessions | Great Room 1A
  • 4:00-4:15 PM : Break | Great Room 1A
  • 4:15-6:00 PM : Sessions | Great Room 1A
  • 6:30-7:30 PM : Cocktail Hour 
  • 8:00-10:30 PM : Group Dinners | Various Restaurants

Friday, May 20

  • 11:00 AM-1:00 PM : Sessions | Great Room 1A
  • 1:00-2:00 PM: Lunch | Studio 1
  • 2:00-4:00 PM : Sessions | Great Room 1A
  • 4:00-4:15 PM : Break | Great Room 1A
  • 4:20-6:00 PM : Breakout Sessions | Great Room 1A/Studio 1/Studio 2
  • 6:30-7:30 PM : Cocktail Hour
  • 8:00-10:30 PM : Open Night | Grab some pals and do something!

Saturday, May 21

  • Morning : Rest and relax or join us for some morning activities
  • 2:00-4:00 PM : Sessions | Great Room 1A
  • 4:00-4:15 PM : Break | Great Room 1A
  • 4:20-5:15 PM : Breakout Sessions | Great Room 1A/Studio 1/Studio 2
  • 5:20-6:00 PM : Sessions | Great Room 1A
  • 7:00-11:00 PM : Closing Dinner | Sponsored by Media Temple

Getting to Seattle

Planning Your Travel

If you are traveling from anywhere in the United States or Canada, you should have no problem making it the same day to our reception at 5PM on Wednesday, May 18th. You'll likely be gaining time as you travel, unless you're already on the west coast, in which case it's still plenty doable. Just get an early start. Book your round-trip ticket to Seattle-Tacoma International Airport (SEA).

Going home, plan your departure from Seattle for Sunday, May 22nd.

Getting to The W Seattle

Once you've gathered your bags, you have a few options into the city from Sea-Tac:

  • Link Light Rail: The SeaTac / Airport Station is connected to the fourth floor of the airport parking garage. Trains arrive and depart on the platform level of the station. The covered, level walkway to the airport terminal is one level down on the mezzanine. Service runs from 5 AM to 1 AM Monday through Saturday and 6AM to midnight on Sundays. Trains arrive and depart every 7.5 to 15 minutes, depending on the time of day. 
  • Taxi: There are taxi stands on the 3rd floor of the parking garage with a supply of Taxis waiting. Sedans and 8-10 passenger vans are available. Call (206) 622-6500 or you can visit the Yellow Cab website.
  • Uber: Uber serves Seattle, and you can get from Sea-Tac to the W by using it. If you're not currently an Uber customer, as a guest of the W Seattle, you will receive an Uber Black Card when checking in to the hotel that will give new Uber users $20 off their first ride. To redeem your $20 first ride discount, just register with the Uber App on your smart phone or visit here.

Your Hosts and Moderators

Greg Hoy & Carl Smith

Greg Hoy & Carl Smith

Your hosts and moderators for Operations Camp 004 are Greg Hoy and Carl Smith, partners of the Bureau of Digital.

Tim Tuttle

Tim Tuttle

This time around, we'll also have a special co-host and moderator, Executive Director of 40Digits Tim Tuttle, a digital agency based in Kansas City and Springfield, MO.

One of the agency’s first developers, Tim now serves 40Digits’ international client roster through his experience in managing day-to-day and strategic operations, coordinating and championing 40Digits’ approach to open-book management and financials, and overall ensuring the highest standards of quality and professionalism.  With his leadership, 40Digits has grown from 4 to 44 employees in a short five years.


What is Operations Camp?

Operations Managers. Directors of Operations. COO's. VPs of Operations. Whatever you call them, they're the folks who make agencies successful. They make lofty visions reality. They’re realists. They’re always looking for ways to improve efficiency, to make employees’ lives easier, happier. You’ll find them at their desks, screens aglow, long before anyone else arrives, or well after others head home. They’re the reason people get paid, the reason you know what to charge, the reason you know when to hire (or fire). They’re the ones in the jungle, hopefully with machetes.

They’re you.

We created Operations Camp because the studio owners who have attended Owner Camp begged us to. Operations Camp is where we take everything a digital studio is, put it in a box, and flip it over. We reconstruct everything using the collective knowledge and know-how of some of the best studio operators around.

This isn’t a vacation—it’s three full days of frank discussion about the tools, practices, and principles that make studios thrive. It’s also about ways to fix the stuff that keeps you up at night. Together, we’ll share ideas that worked, some that didn’t, and the lessons we learned from both. And during the whole thing, you’ll make lasting friendships while witnessing the launch of a new community.

Operations Camp 002, New Orleans, LA

Operations Camp 002, New Orleans, LA

Topics You Care about, Conversations You Direct

Operations Camp is not about watching people razzle dazzle you with Keynote decks while you check Twitter. It’s a series of moderated discussions where everyone is a presenter. The value of the event lies in the perspectives you absorb from each and every attendee, who are from diverse backgrounds and industry niches, offering perspectives often outside of your immediate circle of influence.

Ahead of the event, we’ll send a survey asking you what topics are most important to you. The stuff that is crucial to your operation, the stuff that’s the most difficult to wrap your head around, and the stuff you think you figured out. Your peers will complete the same survey. The most popular topics define our agenda and shape our conversations.

One of the most powerful things about a Bureau event is how quickly you’ll realize you’re not alone. No matter how unique you think your experiences or challenges are in this glamorous life we live, there are others who have gone through the exact same thing. How each of us deal with them is what is truly eye-opening.

Operations Camp is not about telling you what to do. There are no right answers. But the perspectives you’ll hear will inspire you to make things better, or at the very least confirm you’re on the right path.

Where Strangers Become Trusted Collaborators

One of the best things about Operations Camp is that our attendees are from diverse backgrounds and industry niches, offering perspectives well outside of your immediate circle of influence.

During the event, you'll begin to forge lasting relationships that eventually serve as an ongoing support system. You'll retain access to this dialog long after the event. Operations Camp offers an ongoing forum where you can maintain contact and provide advice, trade stories, and share successes well after you part ways.

As if that wasn't enough, we’ll truly have a great time together. Laughter is the best medicine, and we’ll all be buzzing from the dose Operations Camp dishes out.